We’re committed to selling the finest quality products that we know you will enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought. Please make sure that you check your items carefully before you use them and be sure to also read the label before use. We recommend that you keep your receipt or order number, which can be found on your order confirmation or on the invoice which will arrive with your delivery, as you might need it as proof of purchase in the event of any after-sales queries
If there is a fault or problem with the product then please make us aware of this as soon as you receive your delivery, we recommend that when signing for your item you sign for it as ‘contents unchecked’ which, in the rare circumstance that something is wrong or damaged, assists us in liaising with the carrier.
Should the above term not be used then it is assumed that you have checked the delivery and are signing for it in a perfect state.
Any products which are found to be in a used state, unless faulty will not be returnable.
It is the responsibility of the customer to ensure that any returns are securely packed with the necessary materials to ensure safe receipt to avoid any damage or wear and tear on the goods which may effect your right for refund or our ability to resell the item(s). Where goods are returned by the customer we only accept the goods for a refund when they have been confirmed as received by us. All returns must be sent to us using a secure and ‘signed for’ service to ensure that they can be tracked and confirmed as receieved by us. We accept no responsibility for items which were posted without a tracking number or record which can be traced.
Refunds can only be made where goods are shown to be defective or supplied in error. To apply for a refund we accept only a written request from you, sent by email to : firstname.lastname@example.org. If we agree to a refund it will be on the principle that the goods are returned to us in a fit and re-saleable state [ perfect condition including any supplied original packaging ]. Should a refund take place as a result of a defective item or one which is supplied in error, we shall reimburse the cost of the shipping to you. For all other returns we reserve the right to refuse a credit of the shipping cost should the refund be a result of the customer refusal to accept the goods for the reason given.
All products must be returned in their original unopened packaging- in the event of a garment being defective which is only visible by opening the packaging and it is clear that the issue was caused at the time of manufacture, we will accept such returns at our discretion provided that the garments have not been worn.
To refund or replace your product we will need a minimum of your order / invoice number and refunds can only be made to the original customer who purchased the item(s).
Refunds will be made using the same payment details as with the original purchase/order and will be processed within 48hrs of our acceptance to make such a refund. We accept no liability for the timescale that our merchant or your bank make to return any such refund to your account once we have processed the refund with our merchant.
Distance Selling Regulations
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any home delivered item. This does not apply to items personalised or made to your specification or to goods / products which have been used.
To cancel, you can must email or write to us using the information on the contact us page of the website within seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).